After-sales Service Policy

This After-sales Service Policy applies to products you purchase directly from daybetter's official channels (including only the official website, daybetter App Mall, and Amazon). daybetter will provide you with convenient and clear official after-sales service based on this policy. If you purchase daybetter products through other channels, please contact the seller via that channel for assistance. After-sales service policies may vary across different sales channels. Please refer to the terms and conditions of the respective sales channel. For reading convenience, daybetter channel/brand will be referred to as daybetter in the following text.

  

I. This policy includes the following after-sales services: handling of damaged/missing parts upon receipt, 30-day no-reason return service, and limited warranty service.

(i) Handling of Damaged/Missing Parts upon Receipt

If you find the product damaged or in short supply upon receiving the package, don't hesitate to get in touch with customer service immediately at service@daybetter.com and provide the following information in your email so we can handle it for you as quickly as possible:

1. Order number

2. Two clear photos, respectively:

· Outer packaging with SKU label

· Product damages/Quantity shortages (actual photos)

If necessary, we may also ask for your cooperation on providing other necessary information.

If the information is verified to be true and valid, we will promptly arrange for an exchange or refund for you.

(ii) 30-Day No-Reason Return Policy

1. If you are not satisfied with the product within 30 days from the date of purchase, you can apply for a no-reason return and a full refund. To apply for a return, the following conditions must be met, and you are responsible for the return mailing costs to daybetter: Please get in touch with customer service immediately at service@daybetter.com before you decide to return the product.

· The product was not installed and not damaged.

· The original packaging, all accessories, instruction manual, and other items are complete and will be returned together with the product. 

(iii) Limited Warranty Service

1. Within the product warranty period, if you use the product normally in accordance with the product instructions provided by daybetter (including but not limited to the product details page, product user manual, etc.), but the product cannot be used normally due to product design, manufacturing process or material problems, daybetter will provide you with convenient and clear official limited warranty service. The product warranty period is 12 months. And the warranty period is calculated frm the dete of purchase.