This Return & Refund Policy applies to products you purchase directly from DayBetter's official channels (including only the official website, DayBetter App Mall, and Amazon). DayBetter will provide convenient & clear return, refund, and warranty support under this policy.

If you purchase DayBetter products through other channels, contact the sellers through that sales channel for assistance directly. Return, refund, and warranty policies may vary depending on where you purchased the product. Please refer to the terms and conditions of the applicable sales channel.

For reading convenience, DayBetter channel/brand will be referred to as DayBetter in the following text.

I. Return & Refund Services

This Return & Refund Policy includes the following services: handling of damaged or missing parts upon receipt, 30-day no-reason returns, and limited warranty service.

(i) Damaged or Missing Parts upon Receipt

If you find the product damaged or parts missing when you receive the package, contact customer service immediately at service@daybetter.com and provide the following information so we can assist you as quickly as possible:

  1. Order number
  2. Two clear photos:
    • Outer packaging with the SKU label
    • Product damage or quantity shortages shown in actual photos

If necessary, we may also ask you to provide additional information needed to process your request.

After verifying the information, we will arrange a replacement or refund accordingly.

(ii) 30-Day No-Reason Return Policy

  1. If you are not satisfied with your purchase, you may return the product within 30 days of the purchase date for a full refund. To be eligible for a return, the following conditions must be met. You are responsible for the return shipping costs. Please contact customer service at service@daybetter.com before returning the product.
    • The product must not have been installed or damaged.
    • The original packaging, all accessories, instruction manual, and other included items must be complete and returned together with the product.

(iii) Limited Warranty Service

  1. The product is covered by a 12-month limited warranty, starting from the date of purchase.
  2. Within the product warranty period, if you use the product normally in accordance with the product instructions provided by DayBetter (including, but not limited to, the product details page and product user manual), but the product cannot be used normally due to product design, manufacturing process, or material problems, DayBetter will provide official limited warranty service.